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Urban Factory

Delivery

Delivery Information

Returns/Refund Policy

If you are not 100% satisfied with your purchase, you can return your order to exchange it for something else of the same price. We do not do cash or credit refunds. You can return and exchange your purchase within 28 days from the purchase date. Returned products must be in the condition you received them, in the original box/packaging and otherwise in a condition enabling us to sell the product as new.
IMPORTANT: In order to take advantage of your rights under this returns policy, you must email us at [email protected] and leave your name, address, a short reason for return/exchange and the product name and size of the item you would prefer. Please also leave a note with your name and address within the returned package, so that we can return your product to the right address.

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